What Should I Do if I Failed to Link a Card?

First of all, please confirm that your card is acceptable for the use of this service.


  • Whether it is a supported card type: Visa/MasterCard credit card/debit card
  • Whether it is issued by a supported jurisdiction: most European countries and Australia


If your card meets both requirements above but still does not work, it may be just because of a bad network or may be rejected by your card issuing bank. You will see a notification when failed to link a card. For the network reason, please wait for a while and try again. For issuing a bank’s rejection, please contact your card issuing bank for inquiries.



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