• 官方公告

    火币网关于双节期间充提服务的通知(Notification of deposit/withdrawal services during holidays)

    2015-09-25 14:39:19

    尊敬的用户: 
        在中秋、国庆双节来临之际,火币网祝您阖家团圆,吉祥如意! 
        关于双节期间(中秋节9月26日-9月27日,国庆节10月1日-10月7日)的充提服务,说明如下:
     
    一、人民币充提: 
        1. 建行在9月25日18:00 - 9月26日21:30期间的充提申请,延迟至9月27日处理,工行、农行、招行、交行人民币充提可正常进行;国庆期间建行、工行、农行、招行、交行充提正常。 

        2. 非实名充值的用户,退款时将统一采用人工打款的方式,中秋节期间延迟至9月28日处理,国庆节期间延迟至10月8日处理。 

    二、美元充提: 
        1. Perfect Money和OKPAY充提正常,如在国庆期间遇到异常,延迟至10月8日处理。 
        2. 国庆期间的美元电汇充提需求,延迟至10月8日处理。 

        请您提前做好规划,不便之处,敬请谅解。 
        感谢大家一直以来对火币网的支持,如有疑问,欢迎咨询: 
            24小时服务热线:4000600888 
            客服QQ:4008558511 
            Skype: bityes-support

                                                                 火币运营团队
                                                                2015年9月25日

     
    Dear users, 
    Given that China will have Mid-Autumn Festival(Sep. 26th - Sep. 27th) and National Day(Oct.1st - Oct. 7th) in the coming days, please note the adjustment of our services listed below during holidays:

    1. USD deposit/withdrawal services: 
    (1) Deposits and withdrawals via Perfect Money and OKPAY are not affected. If any failure deposit and withdrawal happened during holidays, it will be processed right away on Oct. 8th. 
    (2) Deposits and withdrawals requests via international wire transfer during holidays will be processed right away on Oct. 8th 

    2. CNY deposit/withdrawal services: 
    (1) Deposits and withdrawals via China Construction Bank from Sep. 25th 18:00 to Sep. 26th 21:30 will be processed on Sep. 27t h (GMT+8). Other banks won't be affected. 
    (2) Unverified users who deposit during these two holidays, please noted that the reimbursement will be processed on Sep. 28th and Oct. 8th respectively. 

    We apologize for any inconvenience caused to you during holidays, hope you could understand!
    Happy holidays!

    Any questions, please contact our 24h customer service:
    Hotline: 4000600888 
    QQ: 4008558511 
    Skype: bityes-support

    Huobi Team
    2015/9/25